CHoC (Cumbria Health on Call) is a not for profit, Social Enterprise serving patients and visitors across the whole of Cumbria. In February 2017 CHoC were awarded the Social Enterprise mark for the fourth year running, demonstrating their commitment to delivering the right care to patients at the right time, in the right place. In April 2017 CHoC was awarded the rating of ‘Outstanding’ by the CQC.
CHoC currently provide care, treatment and support to a population of over 500,000 residents; but with approximately 40 million visitors per year the population can rise to well over excess of this, particularly during the summer months. CHoC has a team of salaried and sessional GPs, Triage Nurses and Nurse Practitioners covering six localities across the county. CHoC treatment centres are co-located next to A&E Departments and various primary care facilities within community hospitals and are supported by twelve fully equipped vehicles on the road to meet the challenges of providing care to rural communities and also a remote prison.
In 2015 CHoC became the contract holders for the Glenridding Health Centre general practice.
CHoC also run a successful GPR programme, investing in five days training per year to equip GPRs to work solo during the OOH period.
CHoC are now promoting technology enabled care to ensure that patients living in remote geographical areas can access health care closer to their own homes.
CHoC has also developed a highly skilled nurse practitioner workforce who now form part of a mobile response as well as being part of the treatment centre infrastructure and telephone consultation team.
In early 2017 CHoC launched ‘CHoC Solutions’ (www.chocltd.co.uk/training/), which focuses on both clinical and non-clinical training services and products. CHoC Solutions will also provide bespoke training packages, enabling the CHoC training team to work with a range of professionals and organisations to meet their specific needs.
CHoC form an integral part of the Cumbrian health economy, continuing to provide excellent patient care demonstrated through regular feedback from patients and their families, whilst also developing and delivering new models of care.