CHoC (Cumbria Health on Call) is a not for profit, Social Enterprise serving patients and visitors across the whole of Cumbria, rated ‘Oustanding’ by the CQC. In July 2018 CHoC were the national winners of the ‘Excellence in Primary Care’ award at the NHS Parliamentary Awards, held in celebration of the 70th birthday of the NHS. In 2018 CHoC were awarded the Social Enterprise mark for the fifth year running, demonstrating their commitment to delivering the right care to patients at the right time, in the right place.
CHoC currently provide care, treatment and support to a population of over 500,000 residents; but with approximately 40 million visitors per year the population can rise to well over excess of this, particularly during the summer months. CHoC has a team of salaried and sessional GPs, Triage Nurses, Nurse Practitioners and Pharmacists covering six localities across the county. CHoC treatment centres are co-located next to, or within A&E Departments and various primary care facilities within community hospitals and are supported by twelve fully equipped vehicles on the road to meet the challenges of providing care to rural communities and also a remote prison. CHoC are also the contract holders for the Glenridding Health Centre general practice which was rated as ‘Outstanding’ by the CQC in 2017. Furthermore CHoC are the providers of Extended Access in Cumbria, providing pre-bookable appointments for patients in the evenings and weekends.
CHoC promotes technology enabled care, extending its services to include telemedicine, a forward thinking approach to delivering healthcare to isolated and rural communities. It ensures equity of care across communities and helps to bridge the so called ‘postcode lottery’ gap. This ensures that CHoC are providing services to harder to reach groups and geographically isolated areas of the county.
CHoC places great emphasis on developing the skills of both their own team and the wider health economy. in 2017 CHoC established ‘CHoC Solutions’ (www.chocltd.co.uk/training/), which focuses on both clinical and non-clinical training services and products. CHoC Solutions also provides bespoke training packages, enabling the CHoC training team to work with a range of professionals and organisations to meet their specific needs and equip the workforce of the future. CHoC also run a successful GPR programme to equip GPRs to work solo during the OOH period. CHoC have developed a highly skilled nurse practitioner workforce who form part of a mobile response as well as being part of the treatment centre infrastructure and telephone consultation team.
CHoC form an integral part of the Cumbrian health economy, continuing to provide excellent patient care demonstrated through regular feedback from patients and their families, whilst also developing and delivering new models of care.